Summary:
An Information Technology professional with 5 years in hardware & software support, Management Information Systems, and user support.

• Motivated and fast learning.
• Knowledge in multiple operating and networking systems, computer and networking hardware.
• LAN design, install, and administration.

Professional experience:
Director of Information Services –The Seattle Foundation	December 1999 to Present
Over two and-a-half years as system administrator and sole IT presence in a small but growing organization Sole point of contact for all Information Technology issues, responsible for all foundation technology assets and data. Provided user support for multiple departments while maintaining workstations at peak performance and security levels. Did server stuff and phone system type stuff Built and maintained information servers, including running nightly backups, ensuring data integrity, and high network availability. Responsible for the study and aquisistion of new technologies such as data security enhancements, telephony upgrades, and new document management systems. Oversaw design and implimentation of new, expandable network infrastructure and maintained 100% uptime while shifting users from old to new network. Firey, SonicWall, NBX Design & Implimentation of new network conversion from NT4 to Win2k workstations & servers greenbutton

System Technician –OneStar Long Distance

April 1998 to December 1999

Twenty months user support and network administration for long distance communications company including both hardware and software support. Provided a reliable and flexible computing environment meeting the needs of diverse groups of users. User account creation, maintenance, and support. Tracking and auditing of logins and network drives. Built up custom workstations for users and instructed them in usage of software and hardware. System maintenance of remote calling-card platform. Includes learning system without manuals after acquisition of another company’s assets and instructing others in use of the platform. Received certification from manufacturer CPDI for their Call Control software. System maintenance of Sonic50 and BSD/Gauntlet firewall. Buying of computer and printer supplies, new supply research and evaluation, managing supply levels. Responsible for the administration and availability of a 100-user Novell Network Responsible for server system backups. Interfaced with outside groups including vendors and customers. Coordinated and supervised relocation of Prepaid Calling Card Server from Los Angeles to Seattle office. Participated in breakdown of system in Los Angeles and installed and configured in Seattle, including hookup and configuration of telecom side of platform. Maintained high level of productivity and integrity and safeguarded data and infrastructure through two mergers and five highly-charged rounds of layoffs

Seasonal Mechanic –Blue Hawaiian Helicopters	October 1997 to April 1998
Seven months providing critical maintenance in a high-tempo environment. Extensive attention to detail and quality assurance focus during aircraft overhauls Regularly worked seventy-hour workweeks to ensure maximum uptime of aircraft Helped troubleshoot implementation of new Novell network at the flight center.

Seasonal Mechanic –Temsco Helicopters	June 1997 to October 1997
Four months providing heavy maintenance in a high-tempo environment. Extensive attention to detail and quality assurance focus during aircraft inspections and repair Extensive training in documentation and manual use during familiarization to helicopter maintenance.

Head Lab Assistant. –Central Washington University	September 1991 to June 1997
Four years in college computer lab teaching various programs and systems to students and professors. Provided user support for Students and Professors during classes and work sessions Hiring, scheduling, and training of student technical assistants. Setup of network workstations. Creation and maintenance Central Washington University's Flight Tech page.

Computer systems and software knowledge:

• UNIX/LINUX -User maintenance, some system maintenance.
• Redhat 5.2 & Caldera 2.2 install and configuration. Configured Caldera 2.2 for network and internet usage.
• DGUnix –user account maintenance and some system maintenance.
• OpenVMS –end user in Statistical programs and web page creation.
• Novell 4.X -System administration, setup, and maintenance
• Win2k Server - System install and setup.
• DOS, Win 3.1, Win95/98/ME, and NT4/Win2k/WinXP Pro -Installation and configuration for network use, Internet, or remote control/host use. System cleanup and application troubleshooting.
• Language Experience - HTML, JavaScript, Cascading Style Sheets, Modula-2, Some C++.
• Office software –Installation and configuration as well as user support of the following:
  WordPerfect, MS Office, Lotus Notes, MS Outlook/Exchange, Adobe PhotoShop, HP Openview, Netscape, MS Internet Explorer, Mozilla, MS Outlook Express, Eudora Light, WS-FTP, Fetch, Corel Photopaint, Paint Shop Pro, AutoCad.

Hardware Experience:

• Built up, maintained, and repaired workstations ranging from 486/SX to Pentium4’s. Solved system hardware conflicts and outages. Solved Network outages in legacy network. Wired new additions to network and network improvements (coax to Cat5 migration). Assisted in design of completely new network structure.
• Specified and designed servers for different applications, then built up servers from hardware components
• Evaluated and rebuilt 30+ workstations from satellite office and integrated into main office network.
• Implemented new network cabling and workstations during workforce expansion.
• Maintained IBM 4079 printers and HP 4SI, 4000TN, 8000N, 5SI, & 6P Laserjet Printers.
• Wrote up specs for numerous systems and built up same.
• Installed Windows peer-to-peer network at home.

Education:

• Central Washington University. Aviation Maintenance Management Major; Business Administration and Environmental Studies Minors.
• South Seattle Community College. Aeronautical Technology Airframe & Powerplant license

Miscellaneous:

• Volunteered at Boeing's Aircraft Restoration facilities. President of CommandTec Computer users club
• Participated in restoration of early Allison 250 turbine engine.
• Hobbies include: Plastic Model building, historical research, rollerblading, Internet web site design and maintenance (http://www.specwarnet.net, http://www.ipms-seattle.org), Trap set percussion.